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Your Statutory rights are not affected by any of the following store policies.

fast, safe shipping on all orders

• All orders are usually processed and shipped within 48 hours
• Above rates are for basic trackable and insured services. Faster services available contact us for details.

Return / Exchange Policy:
We offer the choice of: refund, product exchange, or credit as per the terms and conditions below.

• We approve returns / exchanges only if notified within 7 days of product/s delivery.
• No returns / exchanges will be accepted beyond 30 days of product/s receipt date.
• RMA number MUST be issued for any return / exchange. – CLICK HERE
• All returned product/s must be in absolute perfect and new condition, in original box with all manufacturers included accessories.
• Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
• Original product/s box MUST NOT be defaced or altered in any way
• Returned items and boxes must not have any signs of damage or wear.
• Shipping charges are not refundable unless the return is due to our error. If product/s is returned credit will be issued for cost of product/s only, any shipping charges (if any) will not be refunded.
• If customer was shipped the requested product/s and size/s, they will be responsible for shipping costs both from and to them in case of return / exchange.
• Customer is responsible for shipping / insurance of packages sent to us. We are NOT responsible for returned product/s lost / damaged during shipping.
• Any freight damaged goods should be reported immediately upon receipt to the delivery service and a claim process should be started.
• Exchanges are credited for the price paid at time of purchase, unless the price of the product has dropped and then the customer will be credited the current lower price.
• We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.
• There is a 15% restocking fee for any return (not for exchange) of requested product and size. Refund = cost of product to customer – 15%

In case of shipping any product back to us; please make sure to protect the product and its’ box in such manner that it will not be damaged during transit (tape, markings, damage). Damaged box = Damaged product. No exchange or refund will be issued to damaged product.

Packaging Returns / Exchanges:

• Use the original box and/or packaging materials if possible.
• If the original packaging is not available, use a box that will allow for proper protection.
• Include a copy of the order confirmation inside the box – a reference of the order number is a must.
• Returned product/s without a reference of the order number will not be processed.

Address for Returns / Exchanges:

ONLINE SHOE STORE
1835 EAST HALLANDALE BEACH BLVD
UNIT # 415
HALLANDALE, FL 33009
USA

**Please make sure returns are sent using a trackable service with delivery confirmation.
This will use the customer as proof of return in case of misplacement.
Undelivered package is considered as not returned.
We will be responsible for verifiable delivered packages only!!!
Customer is responsible for shipping / insurance of packages sent to us. We are NOT responsible for returned product/s lost / damaged during shipping.

RMA number must appear on the outside of the package.
Our receiving department may refuse any shipment without RMA number.
To request an RMA number CLICK HERE

Shipping the Product/s:

• Customer is responsible for shipping / insurance of packages sent to us. We are NOT responsible for any loss or damage to returned product/s until received in our facility.
• We recommend the following shipping methods:
• UPS, FedEx, or other currier service
• USPS – Certified, Registered, or Return Receipt service